Organizations today are constantly challenged to do more with less. As a result, organizations must find ways to manage more efficiently to reduce costs and increase profit margins. Cost pressure necessitates greater efficiency, and easy access to high-quality business performance data is critical.

The number of staff required on a single day across several roles in a resort, hotel, or hospital-based on the space or bed occupancy of the resort, hotel, or hospital is referred to as the resource optimizer. If management wants to understand the number of staff/labour required and the cost involved in procuring the staff needed in any situation, the system will show them the predicted staff and cost involved.

What if you could identify patterns in your staff/labour expenses, anticipate staffing requirements, and reduce or eliminate more expensive coverage?

BI would assist your organization in analyzing and organizing key information to identify opportunities for improvement in critical Staff / Labor-related processes:

• Productive time
• Labor expense classification
• Cost Variance across departments
• Earning dollar per hour per service unit
• Trends – Absence, Attrition etc
• Permanent resource hiring time frame
• Temporary resource rotation
• Staff tenure
• Variance – wage
• Staffing – to-wait-time productivity
• Staffing – to-incident impact
• Staff for multiple roles

Several factors must be considered across verticals when determining staff optimization.

Resorts:

Each resort has several sections within it, and there are a few sections that we will have at a common level across all resorts. Different roles, such as bellboys, front desk managers, supervisors, helpers, guest service agents, and so on, would be defined as resources. These roles would be, classified as – Line managers and Line associates. The resource can be either permanent or temporary.

The minimal resource threshold should be maintained – regardless of the resort’s occupancy level. Fixed resources are these, but variable resources are the resource load.

Sample Business Rules – Resorts & Hotel:

• Min and Max limit of staff – Min and Max threshold of resources for different roles
• Occupancy Level: based on ranges e.g. 91-100%
• Number of guest calculation: Average each room occupied 2.3 Pax e.g. Two Adults and one kid
• Full time equivalent: Average 1.4 FTE e.g. 40 hours a week
• Capacity and Productivity for each roles
  • Based on cover
  • Based on Sq/ft
  • Based on number of guest
• Cost per role – Cost involved per day for a particular role

Healthcare:

Labour costs account for a sizable portion of the annual budget for the majority of healthcare organizations. Inefficient labour and staffing processes can result in budget-busting overtime pay, over-reliance on expensive staffing agencies, and staffing of expensive resources where more cost-effective resources would suffice. Using labour-driven metrics, you can improve patient care.

BI in Healthcare focuses on labour data to assist your organisation in measuring activity, monitoring trends, and evaluating processes for improvement. Good BI solutions help to empower your leaders by delivering relevant and timely labour data to the people and teams who can best apply the information to the benefit of your organisation.

With the potential for greater clarity regarding staffing effectiveness and productivity, you may find it easier to identify issues affecting your caregivers and create a more focused and energised workplace.

Sample Business Rules – Health Care:

• Min and Max limit of staff – Min and Max threshold of resources for different roles
• Bed Occupancy Level: based on ranges e.g. 91-100%
• Full time equivalent: Average 1.4 FTE e.g. 40 hours a week
• Capacity and Productivity for each roles

• Based on outpatient and inpatient
• Based on Sq/ft
• Based on number of beds
• Cost per role – Cost involved per day for a particular role

Solution:

• Web based portal
• Warehouse solution – Dashboard & Reports
• Forecasting Analytical engine

High Level Architecture :

“Our Vision: Vision To be the most trusted company in delivering innovative strategic solutions to our clients to keep them competitive in their business goals through technology solutions in the realm of Integration and Application life cycle management.”

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